Peony Flower Ball Candle | Peony Flower Ball Cement Decor

Last Updated: 20/06/2026

1. Overview

Thank you for shopping with us. Please read our Refunds & Returns Policy carefully before making a purchase.

By placing an order with us, you agree to the terms outlined below.

2. Refund Policy

We do not offer refunds for any products purchased, except in the following case:

• If an item you ordered becomes unavailable or out of stock after your purchase has been completed.

In such cases:

• You will be notified promptly, and

• A refund will be issued to your original payment method for the item/items.

3. Returns Policy (Damaged or Defective Items Only)

We only accept returns under strict conditions.

You may request a return or replacement only if:

• The item received is damaged, or

• The item has a verified manufacturing fault (defect).

This aligns with standard ecommerce practice where returns are typically limited to defective goods rather than change-of-mind purchases

4. Conditions for Returns

To be eligible for a return:

• You must contact us within [24–48 hours] of receiving your order

• The item must be unused and in original condition

• The item must be returned with original packaging and proof of purchase

• Clear photo or video evidence of the damage or defect must be provided

Returns will not be accepted if:

• The product has been used, misused, or altered

• The damage is caused by improper handling after delivery

(These exclusions are standard in policies, where only true manufacturing defects qualify for returns)

5. Return Process

To initiate a return:

1. Contact us at: 📧 mulkanainvestments@gmail.com

2. Provide your order number and evidence of the issue

3. Wait for approval before sending the item back

We reserve the right to inspect the item before approving a replacement or return.

6. Resolution

If your return is approved, we will offer one of the following:

• A replacement item, or

• A store credit, or

• Lastly, a refund (only if replacement is not possible)

7. Shipping Costs

• Customers may be responsible for return shipping costs unless otherwise agreed

• Original shipping fees are non-refundable

8. Contact Us

If you have any questions, please contact us at: 📧 mulkanainvestments@gmail.com

📄 Shipping Policy

Last Updated: 20/03/2026

1. Overview

We aim to ensure that your order is delivered safely and within a reasonable timeframe. Please review our shipping terms below.

2. Orders Within Namibia

• A courier service arranged by us will collect your parcel. Delivery will be made to your PO Box, residence or place of work.

• Delivery typically takes 4 to 6 working days, depending on payment confirmation. Please note that delays may occur due to manufacturing which is entirely beyond our control. Certain supplier orders may take longer to arrive.

• The exact delivery time will depend on the courier service and your location within Namibia.

3. Order Processing

• Orders are processed during business hours (Monday to Friday), excluding weekends and public holidays.

• Orders placed, and paid in full, after 15:00 on Fridays will only be processed on the following Monday.

4. Shipping Coverage

• We deliver to most towns across Namibia.

5. Shipping Fees

• A flat shipping fee of N$90 applies to all orders.

• This fee will be added at checkout before you enter your shipping details.

6. Delays

While we strive to meet delivery timelines, we are not responsible for delays caused by:

• Courier services

• Customs clearance processes

• Manufacturing processes

• Unforeseen circumstances beyond our control

7. Contact Us

If you have any questions regarding shipping, please contact us at: 📧 mulkanainvestments@gmail.com

Disclaimer: 

All images are for illustration purposes only and are not indicative of the final product. Pictures are for illustrative purposes for the products form and not colour, texture or perceived ideation. As each item is handmade and made to order, slight variations in color, texture, and finish may occur.

Any extra tinting, decorations, or additional details are the purchaser’s responsibility and must be done as a DIY.

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All products are made from OPC cement, with or without white beeswax candle filling, with or without wood or cotton wicks. Item is unpainted with any colour whatsoever.

Items with candles ordered, will be sealed with a beeswax coating to prevent leaking or smoking when in use. All necessary precautions will be implemented to ensure a non-defective vessel, but unforeseen circumstances or conditions are out of the control of Mulkana Investments CC.